Returns & Exchanges

At Dermave, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy on all products. If a formula isn't the right fit for your skin, we are here to help with a seamless return or exchange process.

1

Initiate Your Request

Log into your Dermave account or visit our online returns portal with your order number and email address to start the process.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring that at least 50% of the product remains for a valid refund.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing